Privacy Policy 4D Joker – Personal Data Protection for Malaysian Players

When you interact with the 4d joker, we may collect certain categories of information depending on the nature of that interaction. We are committed to limiting data collection to only what is genuinely necessary.

1.1 Information You Provide Directly

This is information you actively provide when using our platform:

• Registration information: Full name, phone number, email address and password chosen during account registration.
• Identity verification information: MyKad or passport number for age verification and anti-money laundering (AML) compliance purposes. This is collected only when required, typically when a withdrawal request exceeds a certain threshold.
• Financial information: Bank account details, digital wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) or FPX information required to process deposits and withdrawals.
• Communications with support: Message content, emails, and live chat conversation records when you contact our customer support team 4d joker.

1.2 Automatically Collected Information

When you use the 4d joker, our systems automatically record certain technical information:

• Log and technical data: IP address, device type, operating system, browser type, screen resolution, and access time.
• Platform activity data: Pages visited, games played, bets placed, session duration and navigation patterns within the platform.
• Location data: Approximate geographical location based on your IP address, used solely for security and fraud detection purposes.
• Cookie data: As further described in Section 7 of this policy.

4d joker uses the personal information we collect for the following purposes. We do not use your data for any other purpose without first obtaining your consent:

2.1 Service Provision

The primary purpose for which we use your data is to provide and maintain the services 4d joker to you. This includes processing account registration, verifying your identity, handling deposits and withdrawals through Malaysian local payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow and FPX, and giving you access to all games and markets available on the platform.

2.2 Security & Fraud Prevention

Your technical information and activity data are used to detect and prevent fraud, unauthorised access, money laundering, and violations of our terms of use. Our security systems monitor for suspicious activity patterns and will flag or suspend accounts showing signs of fraud for further investigation before any action is taken.

2.3 Legal Compliance

Some uses of your data are based on legal obligations applicable to 4d joker. This includes compliance with the Anti-Money Laundering Act 2001 (AMLA), Know Your Customer (KYC) requirements mandated by payment service providers, and any lawful requests from Malaysian authorities.

2.4 Platform Improvements

Anonymised usage data is used to understand how players interact with the platform 4d joker, identify areas for improvement and develop more useful new features. This analysis does not involve data that can identify you as an individual.

2.5 Service Communications

We use your email address and phone number to send communications related to your account – including transaction confirmations, security notifications, important policy updates, and responses to customer support enquiries. These are not marketing communications and cannot be fully disabled, as they are directly tied to the operation of your account.

4d joker does not sell or rent your personal data to any party. However, in the course of operating the platform, we may need to share certain information with the following categories of third parties under limited circumstances:

3.1 Payment Service Providers

To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX) and CIMB Clicks (FPX), we are required to share the necessary transaction information with these service providers. They are regulated entities with their own privacy policies and security standards.

3.2 Game Providers

Our Live Casino and game providers, such as Evolution Gaming and Pragmatic Play, receive only the minimum session data required to operate the games. This includes anonymised player IDs and bet limits. Personal identifying information such as names or payment details is not shared with game providers.

3.3 Relevant Authorities

We may be required to disclose your personal information to Malaysian authorities if we receive a lawful, legally enforceable request, or if we have reasonable grounds to believe that such disclosure is necessary to prevent serious crime or protect public safety. Each such request will be assessed on a case-by-case basis, and we will not disclose more than is necessary.

4d joker implements a range of technical and operational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction.

4.1 Technical Security

• Data encryption in transit: All communications between your device and our servers are protected with TLS 1.3 and 256-bit SSL encryption.
• Data encryption at rest: Sensitive data such as financial information and identity verification documents are stored in encrypted form within our databases.
• Two-factor authentication (2FA): Available and strongly recommended for all accounts 4d joker for an additional layer of protection.
• Continuous security monitoring: Our systems are monitored around the clock to detect suspicious activity and potential security threats.
• Regular penetration testing: We conduct regular security audits and penetration testing with the involvement of independent cybersecurity experts.

4.2 Access Controls

Access to players' personal data within internal systems 4d joker is limited to staff who have a legitimate business need to access that information. All access is logged and audited on a regular basis. Staff with access to sensitive data undergo background checks and privacy training.

4d joker retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Retention periods vary depending on the type of data:

• Active account data: Retained for as long as your account remains active. This data is updated whenever you update your profile information.
• Financial transaction records: Retained for seven (7) years from the date of the transaction, in line with Malaysian legal requirements on financial records and AML compliance.
• Activity log data: Retained for two (2) years for security and dispute investigation purposes.
• Customer support communications: Retained for three (3) years after the closure of the relevant support ticket.
• Closed account data: Basic data (without full details) is retained for five (5) years after account closure for fraud prevention and legal compliance purposes.

Once the relevant retention period has ended, your data will be deleted or converted into an anonymised form that can no longer identify you as an individual.

As a player 4d joker and Malaysians, you have certain rights in relation to your personal data. We respect and facilitate the exercise of these rights:

4d joker uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you visit our platform.

7.1 Types of Cookies We Use

7.2 Managing Cookie Preferences

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the platform 4d joker – for example, disabling session cookies will cause you to be logged out every time you refresh the page.

Platform 4d joker is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that we have collected personal data from someone under 18, we will take immediate steps to delete that information and close the account in question.

4d joker reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or technological developments. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notification to your registered email address at least seven days before the amendment takes effect.
• Displaying clear notices on our platform to ensure active users are informed of any changes.

We encourage you to review this page periodically. Your continued use of the 4d joker after the effective date of the amendment will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the privacy team at 4d joker is here to help you: